faq
Are you a black-owned company?
Yep. We are a 100% black-owned company. Learn more about our inspiration @Who we are.
When will I get my afro puff?
Your afro puff will be shipped in 1 business day of your order date or sooner.
Shipping times vary depending on your location, but if you're in the US or Canada you can expect to receive your ponytail in about a week.
Are you adding more products?
Yep, that's the plan. More products and color options are coming soon.
Care Instructions.
To keep your afro puff curls fresh:
- Avoid sleeping with it on.
- Wash it as needed. Focus suds on the net to avoid product build up.
- Store it with care.
Your afro puff is designed to be removed daily for easy access to your hair when moisturizing or on wash day—and will last so much longer if you do.
Can I return my afro puff?
Yep, rest easy with a 14 day full refund. Clock starts when you receive your afro puff. Enjoy a full refund at any point before then.
For more details take a look at our return policy.
Do you support any non-profit initiatives?
Yes, 3% of profits go towards funding formal archiving for our community's curators, creators and keepers of tradition. More information coming soon. Learn more @Who We Are.
Shipping.
We currently ship to Canada, the United States and the United Kingdom and offer FREE shipping on all orders over $90 USD.
We offer a $5 flat rate shipping to Canada and the US, plus additional shipping options at checkout.
Flat rates to US and Canada will deliver in under 8 days and includes a tracking number.
We'll be adding more shipping destinations in the future, send us a shout to help us gauge demand!
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Still have Questions?
Send us a line and we'll get back to you no later than tomorrow. Talk soon!